Call Accounting Sample Reports
Of the over 100 reports that
Call Accounting supplies (depending on your license and PBX capabilities) here are just a few examples.
Reports can be run interactively on the website and can be scheduled to be automatically emailed to you.
Abandoned call reports list telephone calls that were not successfully concluded, for example no answer or lost on hold. As a custom report this sample demonstrates combining the abandoned chart and the abandoned total reports into a single report.
Average hourly traffic
The average hourly traffic report displays the average number of calls incoming, outgoing and abandoned each hour over the reporting period.
The Country total report displays primary KPIs per country for the selected period.
Another example of a custom report this report combines different graphic and text report elements into a single report.
Multiple columns and rows allows you to combine often checked or related items into a single report that can be viewed online or emailed to you on a regular basis.
Another example of a custom report is a report that combines different total report elements into a single report.
Of course like other reports the custom report can be used as your
home page or scheduled to be automatically emailed to you.
The department percentage report lets you know to what department most of your call traffic goes as a percentage of total traffic. Which department handles the most inbound or outbound traffic. Which department costs the most?
The extension comparison report displays the call totals for each extension in graphical form. Each extensions' prime KPIs are displayed for easy comparison.
The extension detail report displays all call details for each extension, grouped by extension, for the selected period.
Please note numbers shown in this report were randomly generated. Any similarity to phone numbers living or dead is purely coincidental.
home page is loaded when you sign in.
The default home page displays a summary of today's call accounting statistics and a summary of your
account. Of course you can change your home page to any standard or custom report, or other page.
The monthly comparison report is a great way to keep an eye on any discrepancies in your call traffic. Is it on the rise? Any unusual jumps? Multiple site installations are broken down by branch, single site installations are broken down by department.
The trunk utilization report, sometimes called all trunks busy report, displays the number of trunk lines in use for each minute of the day. A great way to save money - unused trunks cost money each month.
The world map report displays the known locations of all incoming and outgoing calls for the selected reporting period.
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